Children’s Wisconsin, a nationally ranked pediatric acute care children’s hospital, was unsatisfied with its out-of-the-box Epic MyChart mobile application. While MyChart provided access to essential patient portal functionality, it did not reflect the Children’s Wisconsin brand or support the organization’s vision for a unified digital experience.

Children’s Wisconsin wanted to create a branded, EHR-integrated mobile app that would strengthen brand loyalty, improve digital engagement, and provide families with a single destination for managing care. The goal was to combine MyChart functionality with additional tools such as symptom checking, virtual visits, and appointment scheduling to create a more connected and convenient experience for families.

Modea built upon foundational research from Children’s Wisconsin to design and engineer a mobile experience tailored to busy families and caregivers.

Validating Design Around What Families Actually Wanted

Building on prior focus groups and prototype testing, Modea conducted additional UX research, reviewing existing user data and validating design assumptions. Insights revealed that families wanted a simple, predictable experience prioritizing ease of navigation and quick communication. Parents expressed a strong preference for text-based interactions and emphasized maintaining direct connections with their pediatricians.

Designing an Interface Built on Accessibility and Trust

Using high-fidelity prototypes and detailed user flows, Modea designed a mobile experience focused on accessibility, communication, and trust. The app enables families to connect with clinics via call or text, reserve urgent care spots, complete video visits, utilize a pediatric symptom checker, and access core MyChart features within a unified, frictionless interface.

Engineering One App Across iOS and Android

Modea’s engineering team delivered healthcare mobile app development services using Ionic, creating a shared codebase for iOS and Android. The application securely integrates Epic MyChart workflows, providing access to medical records, messaging, and scheduling while giving Children’s Wisconsin full design ownership over the patient experience.

• Text-First Communication: Enabled direct clinic texting and quick-call workflows tailored to parent preferences.
• Integrated Care Navigation: Embedded symptom checking and urgent care spot reservation workflows.
• Ionic Cross-Platform Build: Created a single, scalable codebase deployed on both iOS and Android platforms.
• Seamless Epic MyChart Integration: Connected clinical data feeds and scheduling securely into a branded UI.

The mobile app has become a primary driver of digital engagement, drastically lowering barriers for caregivers booking appointments and managing pediatric care. By bringing essential care tasks into one accessible experience, the app has helped more families turn to digital tools as a routine part of managing their child’s care.