Project Objectives

Duke Health is a nationally recognized academic health system known for its cutting-edge research, advanced clinical care, and commitment to innovation. Despite its reputation for excellence, Duke was losing ground in the highly competitive Greater Triangle of North Carolina. With major competitors gaining market share, Duke partnered with Modea to transform their website into a powerful tool that supports one of their most critical business objectives: attracting and converting more patients.

Stakeholder and User Research

Health content and system information alone are not enough to attract more patients. Modern healthcare consumers want digital tools that help them clearly understand their options and decide on the best care.

To meet these expectations, Modea took a holistic approach, focusing not only on design or content but more broadly on how the website could serve as a strategic tool for growth. By aligning business goals with user needs and drawing inspiration from digital leaders outside healthcare, our approach helped Duke reframe its website as an asset that drives measurable business results.

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“We needed to bring the best digital practices of non-healthcare industries to reinvent DukeMedicine.org”

UX/UI Design

Modea redesigned Duke’s website around one core priority: meeting the real needs of patients. The new experience empowers patients with greater clarity, control, and confidence as they navigate care decisions. At the heart of this transformation was the design of healthcare’s first Deep Decision Platform, which intuitively helps users evaluate options and take meaningful action rather than passively review information.

The site’s structure and interface are intuitive and accessible, reflecting how patients actually think about their care. Whether they’re looking for the right doctor, exploring treatment options, or trying to understand what to expect from Duke, the platform makes those answers easier to find and act on.

Modea delivered a clean, modern interface that prioritizes usability, reduces friction, and guides users seamlessly from discovery to decision. By elevating the patient experience in this way, the redesigned site turns Duke’s digital presence into a true extension of its care, one that builds trust and supports choice.

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Website Development

Building upon the user-centric Information Architecture that prioritized Doctors, Treatments, and Locations, Modea restructured the site’s underlying technical architecture. This foundational work delivered a fully mobile-responsive experience across all devices. Modea also developed a reimagined physician search tool and a custom Open Scheduling solution that seamlessly integrates with Epic, empowering patients to schedule appointments directly after their research.

The development team also implemented a streamlined content framework focused on conversion, alongside a newly launched custom blog format that supports Duke’s broader thought leadership goals. This robust technical build not only supports the intuitive user experience but also advances the health system’s strategic objectives.

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Outcomes

Modea elevated Duke Health’s online presence to become a powerful driver of business results. Our partnership yielded clear, measurable outcomes:

  • +20%Outpatient Visits
  • +25%Appointment Call Volume
  • +37%Inpatient Admissions
  • +43%Surgical Procedures