An outstanding digital customer experience will drive business and build loyalty. Modea partners with hospitals to create these experiences. We identify the digital strategies and build the digital products that infuse more control, transparency, and choice into the customer healthcare experience.
Thought Leadership
To date, we’ve won 80+ awards through working with clients to improve the healthcare experience
Lurie Children’s Hospital
Ann & Robert H. Lurie Children’s Hospital of Chicago was just over a year into the redesign of their flagship site at Lurie Children’s.org, and the marketing team sought some site improvements. They also weren’t measuring KPIs or tracking their calls-to-action in any meaningful way.
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Carilion Clinic
Carilion Clinic is a not-for-profit healthcare provider organization based in Roanoke, Virginia. They first engaged Modea in 2015 to improve their digital experience. An outdated website meant they were falling behind regional and national competitors.
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Ballad Health Mobile App
Across the system, patients used MyChart, but were frustrated that they couldn’t complete other basic tasks, such as scheduling appointments or paying bills as a guest. This lack of mobile functionality was impacting Ballad Health’s revenue cycle.
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